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Customer Relationship Executive : 1nos

₹15-20000 per month

Automobile Showroom Ludhiana, Punjab


Education - Graduation/relevant experience

Job Type - full time

Skills required/Exp ..... 3-10yrs

Establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand.Provide the customer with primary information and solutions on product and services to meet his needs and desires.Being the first point of contact for the customer, you have to represent Mercedes Benz brand effectively and positively.Accepted appointments to be informed to respective service advisors, Service Manager and Parts department.

Making a prior call for reconfirmation of appointments.Vehicles which have not visited from last two years to be extracted from software and inform to the Service Manager.Instant feedback analysis to be done.Service follow-up analysis to be done.

Service Products follow-up analysis to be done.Root cause analysis of feedback to be given to Service Manager.

7th day follow up call to be made.

Positive and negative feedback with analysis to be given to Service Manager.

Register customer complaint.

Promotion of company’s activities in relation to service, parts and car sales campaign.

Automobile calling experience in mandatory.

Good communication skills.

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